고양특례시는 지난해에 이어 부서 접수 민원 통계 분석을 통해 반복·빈발민원 해결을 위해 부단히 노력한 결과, 2023년도 상반기보다 하반기 민원이 59.4%가 감소했다고 밝혔다.

2022년 하반기 36,176건, 2023년 상반기 29,324건(18.9%↓), 하반기 11,909건(59.4%↓)으로 민원 감소세가 계속 됐다. 

2023년도 총 민원접수 건수는 41,233건으로 1인당 하루 처리 건수는 11건으로 나타났고, 2022년도 1인당 18건보다 감소했다.

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이는 신규 택지개발지구(덕은․향동지구, 덕이지구, 식사지구, 지축지구 등) 내 버스노선 신설 및 연장과 증차, 식사․고봉지역 수요응답형버스 불편민원 대응 등 적극적인 해결 노력의 결과로 보인다.

또한 버스 운수종사자 부족을 해결하고자 버스정책과에서는 직접 모집 현수막을 게시하고 접수 안내를 실시하는 한편, 일부노선(9개 노선 135대) 준공영제 추진, 전세버스 투입, 중간 배차, 2025년도 마을버스 준공영제 용역착수 등 적극적이고 공격적인 행정을 펼쳤다.

이외에도 버스운전자 양성교육 기간 15일을 한국교통안전공단과 경기도에 건의하여 시내버스 10일, 마을버스 5일로 단축시켜, 교육수료자가 전년도보다 3배 이상(28명→94명) 증가했다.     

시는 2024년에도 교통 체계 개선 및 민원 해결을 위한 다양한 정책을 계획하고 있다. 우선 시내버스 준공영제는 올해의 중점 과제로, 시내버스 일부노선의 준공영제 편입노선을 확대하고, 고양시 마을버스 준공영제 추진 방안 수립용역을 내실있게 준비하며, 서울 진입 노선 다변화, 굴곡·중복노선 개선 등의 정책도 지속 추진할 계획이다.

시 관계자는“개인별·지역별 이해관계가 첨예하게 대립하고 일상생활과 너무나 밀접한 대중교통 민원은 ‘종결’없이 지속적으로 반복되는 특성이 있다”며 “시민의 대중교통 불편 민원을 해결하기 위한 노력을 멈추지 않을 것”이라고 포부를 밝혔다.[고양=박정호 기자]

*아래는 위 기사를 '구글 번역'으로 번역한 영문 기사의 [전문]입니다. '구글번역'은 이해도 높이기를 위해 노력하고 있습니다. 영문 번역에 오류가 있을 수 있음을 전제로 합니다.<*The following is [the full text] of the English article translated by 'Google Translate'. 'Google Translate' is working hard to improve understanding. It is assumed that there may be errors in the English translation.>

Goyang City, repetition of bus policy and frequent civil complaints decreased by 59.4% in the second half of the year

- Active administration is being carried out, including the establishment of new routes such as Deokeun and Hyangdong districts, and the promotion of a semi-public system.

- Shortened bus driver training period... Solved driver shortage problem

Continuing from last year, Goyang Special City announced that as a result of its ceaseless efforts to resolve repetitive and frequent civil complaints through statistical analysis of civil complaints received by the department, civil complaints decreased by 59.4% in the second half of 2023 compared to the first half of 2023.

The decline in civil complaints continued with 36,176 cases in the second half of 2022, 29,324 cases (18.9%↓) in the first half of 2023, and 11,909 cases (59.4%↓) in the second half of the year.

The total number of civil complaints received in 2023 was 41,233, and the number of cases processed per day per person was 11, a decrease from 18 cases per person in 2022.

This appears to be the result of active resolution efforts, such as establishing and extending bus routes and increasing buses in new housing development districts (Deokeun-Hyangdong District, Deoki-gu, Sik-gu, Jichuk-gu, etc.), and responding to complaints about inconveniences regarding demand-responsive buses in Sik-go and Gobong areas.

In addition, in order to solve the shortage of bus transport workers, the Bus Policy Department directly posted recruitment banners and provided registration information, while promoting a semi-public system for some routes (135 vehicles on 9 routes), introducing charter buses, mid-term dispatch, and completing village buses in 2025. Active and aggressive administration was carried out, including the launch of Yeongje services.

In addition, the 15-day bus driver training period was proposed to the Korea Transportation Safety Authority and Gyeonggi Province to shorten to 10 days for city buses and 5 days for village buses, and the number of people who completed the training more than tripled (28 → 94) compared to the previous year.

The city is planning various policies to improve the transportation system and resolve civil complaints in 2024. First of all, the city bus semi-public system is a key task for this year, including expanding the routes for some city bus routes to be incorporated into the semi-public system, preparing a plan to establish a plan to promote the Goyang City village bus semi-public system, diversifying routes entering Seoul, and improving curved and overlapping routes. We plan to continue to pursue policies such as these.

A city official said, “Individual and regional interests are sharply conflicting, and public transportation complaints that are so closely related to daily life have the characteristic of being continuously repeated without ‘closure.’” He added, “We will not stop making efforts to resolve citizens’ public transportation inconvenience complaints.” “I won’t,” he expressed his ambition. [Goyang = Reporter Park Jeong-ho]